Self-Storage | U-Haul (2024)

U-Haul has a variety of unit sizes and types to fit the needs of our customers. Check out our self-storage size guide for help choosing the right size storage unit. At the facility and find your room too small? Ask to combine it with another room nearby or transfer to a larger unit for an additional fee.

There are four ways you can reserve a storage unit with U-Haul; online, in person by visiting a location, directly calling the location, or by calling 1-800-GO-U-Haul.

U-Haul owned and managed locations will hold a reservation up to one day after your expected move-in date.

U-Haul owned and managed locations DO NOT charge a deposit or admin fee. There is no cost to reserve or secure your room; just your first month of rent is due when you sign your contract! Storage affiliate locations may or may not extend this offer to U-Haul customers as well.

We do not require customers to sign long-term contracts to rent storage from U-Haul. Your rental agreement with U-Haul is month by month.

If you are an active customer and your storage space size needs change, you can request a transfer to a larger or smaller unit at any time. With no long-term contracts and monthly billing, you’re not locked into a unit. To request a transfer, speak to a customer service representative at your existing storage facility.

U-Haul does not allow you to sign a rental agreement for a friend or relative. When you sign your rental agreement, you are agreeing to the terms and conditions. For that reason, we cannot legally allow you to sign a contract for your friend or relative.

Storage access hours are the hours when the storage facility is fully accessible to you. Meanwhile, office (standard) hours are the hours that a staff member is on-site to assist you with your storage needs if needed. These hours will generally vary depending on the location.

When you move-in, let the staff member know who is able to enter your storage room. They will add them to your contract. Otherwise, you can add or remove individuals through your U-Haul account.

You can access your room using either an access card or entering your access code on the arm/disarm keypad station or quick check-in/out keypad station where applicable. Outside of office hours, the loading/unloading doors are closed and require an additional swipe to open them.

We require that all customers secure their rooms using a round discus style lock. They can be purchased at a discount from the U-Haul store onlineor at the counter during move-in. The locks add an additional layer of security and prevent break-ins from occurring. You are not required to purchase from U-Haul.

Online Move-In / Rent Now is our newest service offering for self-storage customers. When you Rent Now, you secure your storage unit immediately by signing your rental agreement and paying your first month of rent online. Once the online paperwork is completed and payment is processed, you receive a unit assignment and access code to the facility immediately.
Learn more about Online Move-In/Rent Now.

Online Move-In secures your unit for you immediately. It requires you to sign your rental agreement online and pay your first month of rent before receiving a unit assignment and access code. Meanwhile, a reservation places a hold in our inventory for your selected room size for a selected period of time. It does not require a payment or agreement to be signed until you walk in to complete your move-in.

Online Move-In is available at most U-Haul owned and managed locations with some storage affiliates also offering the service. Units are set up at the discretion of the facility manager, but generally units will be available in various quantities of each size for online move-in. Find the nearest location that meets your needs and use the rent now filter on the location page to see if they offer online move-in.

If your storage unit is setup on auto pay but your automatic payment has failed, this can be due to several reasons including invalid card information, such as past due expiration date, or insufficient funds. Check your U-Haul account payment information or your bank account before your next rent due date to prevent further failed autopayments.

If you are renting a storage unit but your unit is not in your U-Haul account, go to Find My Storage Unit and enter your storage unit information to associate your storage room with your account.

U-Haul will not pro-rate rent for a storage unit. When your payment is received, your monthly payment carries you until your next monthly due date.

U-Haul does not have a reservation cancellation policy as your storage space is only guaranteed up to seven days in advance of your expected move-in date. If you do not show up by your expected move-in date, your unit is considered free to rent to other customers.

When you are ready to move-out, ensure that your room is clean and all belongings have been cleared out to avoid any cleaning fees. You must remove the lock from your unit as well. Please notify staff that you are moving out in order to avoid getting billed.

Yes. U-Haul offers Vehicle Storage at select facilities. Each facility is unique to its market, offering a variety of options, including but not limited to open-spaces, covered spots, or fully enclosed vehicle storage units. Learn more about storage options for your car, motor-home, boat, etc. by visiting our vehicle storage page.

You will need to bring your Driver’s License or other government-issued ID. In addition, you’ll need to provide the following information for the vehicle you will be storing: license plate number, make of boat/vehicle, and proof of current insurance policy.

U-Haul owned and managed storage facilities utilize multiple layers of industry-leading security features. These are collectively called MAX or maximum security. You can find any combination of the following at our storage facilities: security cameras, individually alarmed rooms, electronic access, intercoms, fire sprinklers, and limited access to floor or building. For more in-depth look at security at U-Haul, read our Security Features at U-Haul Resource Guide.

Customers can purchase moving boxes and packing supplies while they are moving into their storage facility. All our U-Haul owned and managed storage facilities offer moving boxes, tape, covers/bags, and more to purchase on premise. For locations that are remote, please visit the customer service office nearby for additional items. You can also order products online for pick up or ship them home.