Self-Storage | U-Haul (2024)

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  • What size storage unit do I need?

    U-Haul has a variety of unit sizes and types to fit the needs of our customers. Check out our self-storage size guide for help choosing the right size storage unit. At the facility and find your room too small? Ask to combine it with another room nearby or transfer to a larger unit for an additional fee.

  • How do I reserve a storage unit?

    There are four ways you can reserve a storage unit with U-Haul; online, in person by visiting a location, directly calling the location, or by calling 1-800-GO-U-Haul.

  • How long will you hold my reservation?

    U-Haul owned and managed locations will hold a reservation up to one day after your expected move-in date.

  • Does U-Haul charge a deposit or admin fee?

    U-Haul owned and managed locations DO NOT charge a deposit or admin fee. There is no cost to reserve or secure your room; just your first month of rent is due when you sign your contract! Storage affiliate locations may or may not extend this offer to U-Haul customers as well.

  • Do I have to sign a long-term contract?

    We do not require customers to sign long-term contracts to rent storage from U-Haul. Your rental agreement with U-Haul is month by month.

  • What if my storage space size needs change?

    If you are an active customer and your storage space size needs change, you can request a transfer to a larger or smaller unit at any time. With no long-term contracts and monthly billing, you’re not locked into a unit. To request a transfer, speak to a customer service representative at your existing storage facility.

  • Can I sign a contract for a friend or relative?

    U-Haul does not allow you to sign a rental agreement for a friend or relative. When you sign your rental agreement, you are agreeing to the terms and conditions. For that reason, we cannot legally allow you to sign a contract for your friend or relative.

  • What is the difference between storage access hours and office (standard) hours?

    Storage access hours are the hours when the storage facility is fully accessible to you. Meanwhile, office (standard) hours are the hours that a staff member is on-site to assist you with your storage needs if needed. These hours will generally vary depending on the location.

  • How do I add or designate who can access my storage room?

    When you move-in, let the staff member know who is able to enter your storage room. They will add them to your contract. Otherwise, you can add or remove individuals through your U-Haul account.

  • How do I access my storage room?

    You can access your room using either an access card or entering your access code on the arm/disarm keypad station or quick check-in/out keypad station where applicable. Outside of office hours, the loading/unloading doors are closed and require an additional swipe to open them.

  • What happens if I lose my access card or forget my access code?

    If you lose your access card, you can purchase a new one at the customer service office for your location. If you forgot your access code, you can find it within your U-Haul account.

  • How do I lock up my storage unit?

    We require that all customers secure their rooms using a round discus style lock. They can be purchased at a discount from the U-Haul store onlineor at the counter during move-in. The locks add an additional layer of security and prevent break-ins from occurring. You are not required to purchase from U-Haul.

  • What is Online Move-In / Rent Now?

    Online Move-In / Rent Now is our newest service offering for self-storage customers. When you Rent Now, you secure your storage unit immediately by signing your rental agreement and paying your first month of rent online. Once the online paperwork is completed and payment is processed, you receive a unit assignment and access code to the facility immediately.
    Learn more about Online Move-In/Rent Now.

  • What is the difference between a reservation and online move-in?

    Online Move-In secures your unit for you immediately. It requires you to sign your rental agreement online and pay your first month of rent before receiving a unit assignment and access code. Meanwhile, a reservation places a hold in our inventory for your selected room size for a selected period of time. It does not require a payment or agreement to be signed until you walk in to complete your move-in.

  • Are all locations and units eligible to rent using Online Move-In?

    Online Move-In is available at most U-Haul owned and managed locations with some storage affiliates also offering the service. Units are set up at the discretion of the facility manager, but generally units will be available in various quantities of each size for online move-in. Find the nearest location that meets your needs and use the rent now filter on the location page to see if they offer online move-in.

  • How do I access my unit after completing Online Move-In?

    Directions will be sent to you via email for online move-in. Check your email for instructions. If you didn’t receive them, check your U-Haul account under the communications section for a copy of emails sent to you. Still haven’t received it? Contact your self-storage facility for further instructions.

  • How can I pay for my storage space?

    Customers have several options to pay for their storage space. Pay online, in person or over the phone. All major credit cards are accepted (VISA, Mastercard, Discover, AMEX) along with cash, check or set up ACH in store. You can also setup auto pay at your storage facility or online in your U-Haul account.

    Learn more about How to Pay Your Storage Unit Rent.

  • How do I set up auto pay for my storage space?

    To set up auto pay, create or log in to your U-Haul account. Select My Rentals/Reservations to find your existing rentals and locate your contract number for the unit you’d like to add to auto pay. Select Manage Auto Pay.

    You can also set up auto pay at the storage facility during move-in or anytime during office hours.

    Learn more about How to Pay Your Storage Unit Rent.

  • Why did my automatic payment fail?

    If your storage unit is setup on auto pay but your automatic payment has failed, this can be due to several reasons including invalid card information, such as past due expiration date, or insufficient funds. Check your U-Haul account payment information or your bank account before your next rent due date to prevent further failed autopayments.

  • Why is my storage unit not showing in my account?

    If you are renting a storage unit but your unit is not in your U-Haul account, go to Find My Storage Unit and enter your storage unit information to associate your storage room with your account.

  • What promotions are available at U-Haul for Storage?

    U-Haul offers one month of free storage for all one way equipment rentals at participating locations. To find locations, visit uhaul.com/Storage or view our discounts pagefor additional offers in your area.

  • When is my monthly rent due?

    Your monthly rent is due every month on the date your move-in occurred. For example, if you moved in on the 15th, your next month of rent is due on the 15ththe following month.

    Learn more about How to Pay Your Storage Unit Rent.

  • Does U-Haul pro-rate rent?

    U-Haul will not pro-rate rent for a storage unit. When your payment is received, your monthly payment carries you until your next monthly due date.

  • What happens if I miss a payment or am late on a payment?

    If you miss a payment or are late, you will be charged a late payment fee that varies by location and region. To avoid late payments, sign up for auto pay on yourU-Haul account.

    Learn more about How to Pay Your Storage Unit Rent.

  • Do I need insurance to rent storage at U-Haul?

    Proof of insurance is required to rent storage at U-Haul. For your convenience and peace of mind, we offer the most affordable self-storage insurance available with Safestor. Rates start at $8.95 per month for $1,000 worth of coverage; for more details on what is covered and benefits, visit our damage coverage page.

    If your homeowners or renters insurance covers your storage unit, just bring proof of your insurance along with you during move-in.

  • What is your storage reservation cancellation policy?

    U-Haul does not have a reservation cancellation policy as your storage space is only guaranteed up to seven days in advance of your expected move-in date. If you do not show up by your expected move-in date, your unit is considered free to rent to other customers.

  • What is your move-out policy?

    When you are ready to move-out, ensure that your room is clean and all belongings have been cleared out to avoid any cleaning fees. You must remove the lock from your unit as well. Please notify staff that you are moving out in order to avoid getting billed.

  • Does U-Haul allow customers to store RVs, Boats, Cars, or other Vehicles?

    Yes. U-Haul offers Vehicle Storage at select facilities. Each facility is unique to its market, offering a variety of options, including but not limited to open-spaces, covered spots, or fully enclosed vehicle storage units. Learn more about storage options for your car, motor-home, boat, etc. by visiting our vehicle storage page.

  • What do I need to bring to rent a vehicle storage space?

    You will need to bring your Driver’s License or other government-issued ID. In addition, you’ll need to provide the following information for the vehicle you will be storing: license plate number, make of boat/vehicle, and proof of current insurance policy.

  • What security features are available at U-Haul?

    U-Haul owned and managed storage facilities utilize multiple layers of industry-leading security features. These are collectively called MAX or maximum security. You can find any combination of the following at our storage facilities: security cameras, individually alarmed rooms, electronic access, intercoms, fire sprinklers, and limited access to floor or building. For more in-depth look at security at U-Haul, read our Security Features at U-Haul Resource Guide.

  • Do you have any resources for first-time storage renters?

    As the leaders in moving and storage, of course we do!

    • Get the 101 on how self-storage works with our Storage 101 Basics Guide
    • Get prepared for move-in day with our Self-Storage Move-In Day Checklist
    • Learn about the dos and don'ts while renting with our

    For more tips, visit our Storage Tips Section for comprehensive How-To Guides and more!

  • What type of carts are available during move-in?

    We offer moving carts and mattress carts at our storage facilities. They are free to use for all customers. Courtesy carts are located at the loading docks for each facility. We ask that customers return carts upon using them so that all customers can enjoy this benefit.

  • What other items does U-Haul have available for customers during move-in?

    Customers can purchase moving boxes and packing supplies while they are moving into their storage facility. All our U-Haul owned and managed storage facilities offer moving boxes, tape, covers/bags, and more to purchase on premise. For locations that are remote, please visit the customer service office nearby for additional items. You can also order products online for pick up or ship them home.

  • What is a climate-controlled storage unit or facility?

    Climate-controlled storage facilities are facilities where temperate and humidity is managed within the building. That means, that the temperature within the facility is anywhere between 65 to 85 degrees depending on the time of the year. That means your items don’t get exposed to changes in temperature and humidity outside,which can cause damage to your items should they be in storage long-term.

    Not sure if a climate control storage unit is right for you? Learn more about climate control facilities and review our climate-control checklist.

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Self-Storage | U-Haul (2024)

FAQs

What is the longest you can keep a U-Haul? ›

Our extended days/miles rental option allows you to reserve the 8' Pickup truck or cargo van up to 90 days. If you're a small business owner who needs to make use of this option more frequently, consider signing up for a corporate account to receive the lowest rates.

What is an UBox? ›

What is U-Box®? U-Box is a portable moving and storage solution. U-Box containers are perfect if you need extra time with your move or need temporary storage where you are living now or where you are moving to. A U-Box move offers multiple delivery options to suit your needs. We Deliver.

What is the smallest U-Haul you can drive? ›

Our 10ft Mini Mover® (the smallest truck you can also tow your car behind) is used by customers who are moving a studio or 1 bedroom apartment.

How much is a U-Haul per mile local? ›

In-Town Rental Cost Breakdown

Smaller trucks have a lower flat rate and mileage fees. Mileage rates vary based on a number of factors and may change, even daily (rates are lowest Sunday through Thursday). But in general, average mileage fees are between $.59 and $.99 per mile driven.

What happens if I keep U-Haul longer? ›

U-Haul late fees

U-Haul charges a $40 late fee for each extra day you keep your rental truck. It also charges $20 per day for trailers and towing devices.

How many miles per gallon does a 26 ft U-Haul truck get? ›

Did You Know?
Sub CategoryPickup truck26' truck
Unleaded Fuel Tank Size34 Gallons60 Gallons
Miles Per Gallon (up to)1910
Miles Per Fuel Tank (up to)646600

How much do PODS cost on average? ›

PODS storage unit prices start at $149/month. Delivery and pick-up fees average $74.99. In most cases, delivery and pick-up charges can be waived depending on the duration of your container rental.

What items are prohibited in the UBox? ›

This includes: Explosives or fireworks. Tanks or bottles designed to contain butane or propane, containers for gas barbeque grills, torches, heaters, tools and appliances, as well as tanks and bottles certified as empty but still under pressure. Animals, food, liquids or plants.

Are U-Haul PODS worth it? ›

U-Haul's U-Box is one of the most affordable ways to move locally or long-distance, but its containers are small and lower in material quality. PODS offers larger, tougher containers for large moves, but the company is typically more expensive, and it's available in fewer locations.

What is the cheapest company to rent a truck from? ›

Budget Truck Rental is the cheapest moving truck option due to its all-inclusive rates. It gave us the lowest quote of the truck rental options we reviewed here. U-Haul is a close second for affordability and offers more truck size options than Budget.

Will a king size mattress fit in a 10 U-Haul? ›

U-Haul 10-Foot Truck

It can easily fit a king-sized bed, frame, loveseat, two end tables, and a four-piece dining room table with spare room for boxes filled with household items.

Will a queen size bed fit in a 10 U-Haul truck? ›

If you have larger items to move, such as couches, mattresses or desks, along with your many boxes, there is plenty of room to do so. In fact, any size mattress will fit in a 10′ rental truck–even your California king!

How much of a hold does U-Haul put on your card? ›

No deposit is required if paying by major credit card or debit card with a major credit card logo. However, if paying by cash, Customer is responsible for the following deposits at the time of rental: In-Town© Rental of a U-Haul Vehicle: $100.00 or estimated rental charges, whichever is greater.

Does U-Haul give you a certain amount of miles? ›

Each trip includes a mileage allotment with fees that are incurred if exceeded. In-town or local moves are priced based on a flat rate and mileage. You must consider both factors when choosing which size moving truck to rent. If you make many trips, your cost will be higher than limiting your move to one or two trips.

What does uhaul consider local? ›

Local moving, also known as in-town moving, involves transporting your belongings from one location to another within the same city or nearby area.

How long does a haul truck last? ›

Average Semi Truck Lifespan

A semi truck, on the other hand, lasts upwards of 750,000 miles – and some semis have hit the million mile mark! When you consider the average mileage of 45,000 miles per year, that means you can expect around 15 years for your trusted truck.

How long can you keep a truck? ›

It's crucial to consider the make, model, and maintenance history of the truck. A truck with less than 60,000 miles often leads to trouble-free service and the potential to last well beyond 200,000 miles with proper care.

What happens if you don't return a U-Haul on time on Reddit? ›

While it's unfortunate that returning equipment just a few hours late can sometimes result in a full day's charge, it's crucial to check with your local U-Haul center or their official website for the most accurate and up-to-date information.

How long is the longest U-Haul trailer? ›

Our 6x12 enclosed trailers have the capacity to load nearly 2,500 lbs with almost 400 total cubic feet of storage! If combined with our 26' moving truck, you now have the biggest do-it-yourself moving capacity available.

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